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{"id":6445,"date":"2022-07-23T05:35:06","date_gmt":"2022-07-23T05:35:06","guid":{"rendered":"https:\/\/herutility.co.uk\/?page_id=6445"},"modified":"2022-07-23T05:43:22","modified_gmt":"2022-07-23T05:43:22","slug":"complaint","status":"publish","type":"page","link":"https:\/\/herutility.co.uk\/complaint\/","title":{"rendered":"Complaint"},"content":{"rendered":"[vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_image=”6291″ bg_position=”left top” bg_repeat=”no-repeat” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” class=”much-can-save-sec” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” el_class=”text-center” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_custom_heading text=”Procedure for Handling Complaints” font_container=”tag:h2|text_align:center|color:%23ffffff” use_theme_fonts=”yes” css_animation=”fadeInUp”][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”60″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” class=”terms-sec” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]Her Utility Limited is committed to meeting each customer\u2019s specific energy needs as well as giving them the best possible customer service. We think we do this in most cases, but if we receive a complaint we will do everything we can to fairly resolve the matter.
\nHer Utility Limited is committed to meeting each customer\u2019s specific energy needs as well as giving them the best possible customer service. We think we do this in most cases, but if we receive a complaint we will do everything we can to fairly resolve the matter.<\/p>\n
Here is our procedure:<\/p>\n
How to submit a complaint:<\/strong><\/p>\n By letter: By phone:
\n10 Great Central Road
\nLoughborough
\nLE11<\/p>\n
\n0800 368 8038<\/a><\/p>\n