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headers already sent by (output started at /customers/8/1/c/herutility.co.uk/httpd.www/wp-content/plugins/js_composer_salient/include/classes/core/class-vc-manager.php:205) in /customers/8/1/c/herutility.co.uk/httpd.www/wp-includes/rest-api/class-wp-rest-server.php on line 1723 {"id":6445,"date":"2022-07-23T05:35:06","date_gmt":"2022-07-23T05:35:06","guid":{"rendered":"https:\/\/herutility.co.uk\/?page_id=6445"},"modified":"2022-07-23T05:43:22","modified_gmt":"2022-07-23T05:43:22","slug":"complaint","status":"publish","type":"page","link":"https:\/\/herutility.co.uk\/complaint\/","title":{"rendered":"Complaint"},"content":{"rendered":"[vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_image=”6291″ bg_position=”left top” bg_repeat=”no-repeat” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” class=”much-can-save-sec” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” el_class=”text-center” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_custom_heading text=”Procedure for Handling Complaints” font_container=”tag:h2|text_align:center|color:%23ffffff” use_theme_fonts=”yes” css_animation=”fadeInUp”][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”60″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” class=”terms-sec” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]Her Utility Limited is committed to meeting each customer\u2019s specific energy needs as well as giving them the best possible customer service. We think we do this in most cases, but if we receive a complaint we will do everything we can to fairly resolve the matter.
\nHer Utility Limited is committed to meeting each customer\u2019s specific energy needs as well as giving them the best possible customer service. We think we do this in most cases, but if we receive a complaint we will do everything we can to fairly resolve the matter.<\/p>\n

Here is our procedure:<\/p>\n

    \n
  1. You can submit your complaint by letter, email, or phone call.<\/li>\n
  2. We ask that you give us as much information as possible regarding the problem and inform us as to what we can do to resolve the issue.<\/li>\n
  3. We will confirm with a letter or email that we have received your complaint within five business days of receiving it. That confirmation will name the person assigned to handle the problem. If at all possible, that person will not be anyone who was directly involved in the problem,and they will be someone with full authority to settle the matter.<\/li>\n
  4. Unless you specifically ask us not to, we may try speaking with you directly by phone, so that we have a clear understanding of the situation that led to your complaint. This would make it easier to find the proper resolution.<\/li>\n
  5. Within two weeks of us receiving your complaint you will receive either of the following from us:\n