If you have any further questions about these terms and conditions, or anything else, please contact our Customer Services team who will be more than happy to help you further. Our Customer Services team can be contacted on 0800 368 8038 . These terms and conditions govern the use of the services Her Utility provides to customers. It is important that you read these terms and conditions before accepting. By using the Her Utility service\/s you signify that you have read, understood, and agree to these terms and conditions.<\/p>\n
This\u00a0Agreement constitutes the\u00a0entire agreement between the parties and supersedes all prior agreements and understandings, whether\u00a0written or oral, with respect to the subject matter hereof.<\/span><\/strong><\/em><\/p>\n You agree to use this site only for lawful purposes, and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by any third party.<\/p>\n You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.<\/p>\n You agree to use the site and information contained entirely at your own risk. You also accept there is no liability on us for any financial or other loss you may incur from using this website.<\/p>\n We welcome and encourage other websites to link to the information that is hosted on these pages, and you don\u2019t have to ask permission to link.<\/p>\n However, we don\u2019t give you permission to suggest that your website is associated with or endorsed by us.<\/p>\n Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.<\/p>\n For the purposes of applicable data protection legislation, Her Utility will process any personal data you have provided to it in accordance Privacy Policy available on the Her Utility website or on request from Her Utility.<\/p>\n You agree that, if you have provided Her Utility with personal data relating to a third party (1) you have in place all necessary appropriate consents and notices to enable lawful transfer such personal data to Her Utility and (2) that you have brought to the attention of any such third party the Privacy Notice available on the Her Utility\u2019s website or otherwise provided a copy of it to the third party. You agree to indemnify Her Utility in relation to all and any liabilities, penalties, fines, awards or costs arising from your non-compliance with these requirements.<\/p>\n Her Utility makes no warranty or representation that the Web Site will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service.<\/p>\n No part of this Web Site is intended to constitute advice and the Content of this Web Site should not be relied upon when making any decisions or taking any action of any kind.<\/p>\n The Service is provided \u201cas is\u201d and on an \u201cas available\u201d basis.\u00a0 We give no warranty that the Service will be free of defects and \/ or faults.\u00a0 To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.<\/p>\n Her Utility accepts no liability for any disruption or non-availability of the Web Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.<\/p>\n Her Utility provides a price comparison\/switching service to UK businesses. To be eligible to use this service you must be:<\/p>\n If the customer agrees to use our services, Her Utility will use its reasonable endeavours to identify, negotiate, and secure competitive energy prices. Energy prices are obtained from a panel of energy suppliers using price books provided by suppliers. The customer agrees to provide Her Utility with accurate information to allow accurate quotations to be obtained, including estimated or actual usage of energy, contract end dates, and other known factors that may influence prices and quotations. The provision of a quotation by a supplier, Her Utility, does not constitute an offer to the customer until the contract has been agreed upon by the customer and then accepted by the supplier.<\/p>\n If the customer accepts a quotation and a contract is agreed upon between the customer and the supplier, the contract is binding, and the customer will not be permitted to revoke such an acceptance. The supplier shall be entitled at any time to refuse to accept a customer\u2019s offer of acceptance at their discretion.<\/p>\n If the customer and supplier wish to enter into a contract, Her Utility will provide a switching service (or renewal service), which will include organising the contract between the customer and the energy supplier for the purchase and supply of the energy services.<\/p>\n Her Utility will not be responsible for any delays or failures caused by either the customer, the proposed supplier, or any existing supplier in relation to either a transfer of supply or renewal of supply.<\/p>\n Her Utility makes no guarantees as to either the quality of the service suppliers operate or the prices obtained at quotation. Energy prices fluctuate on a daily basis, and while we attempt to help secure competitive rates to enable switching or renewal, we cannot guarantee any quote. The customer is reminded that ultimately it is their responsibility to validate the accuracy of any quotations presented. The customer acknowledges that they are entering into a contract with a supplier for the provision of energy supply and not with Her Utility. The customer agrees that Her Utility is not liable in any way for any dealings, contracts, or transactions between the customer and the supplier and that any such transactions, contracts, dealings, or payment obligations are the customer’s responsibility. The customer agrees by using the service that Her Utility is an independent energy brokerage and that Her Utility is not instructed by the customer to act as their agent or representative. The customer agrees that Her Utility are not responsible for the provision of any supplier services.<\/p>\n Her Utility is paid directly by the suppliers and receives a remuneration for securing and finalising the contract between the customer and the energy supplier. This is by way of an uplift that is applied within your unit cost for energy, which depends on the length of contract, consumption, and other factors such as credit risks. Our average uplift is a few percent of your total energy cost.<\/p>\n The expected payment to Her Utility from the agreed supplier is included within the cost of the energy contract that you agree with the supplier. Where the customer enters into a contract with a supplier and uses the Her Utility service, this contract must be accepted as legally binding. In the event the customer enters into another contract with another supplier, and the contract facilitated by Her Utility fails to proceed to live status, Her Utility will receive no fee for its services from a supplier and will have incurred time and loss. In those circumstances, Her Utility reserves the right to charge the customer a one off \u201cfailed contract\u201d fee of \u00a3750 per meter. This is in addition to any charges the supplier may also attempt to recover for the failed contract. It is important that once you have entered into a contract with a supplier that you honour that contract and do not enter into duplicate contracts with other suppliers.<\/p>\n To make sure the transfer goes smoothly, please ensure you have settled any outstanding bills with your previous supplier, and you have successfully terminated the contract with them.<\/p>\n To the maximum extent permitted by law, Her Utility accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Web Site or any information contained therein. Users should be aware that they use the Web Site and its Content at their own risk.<\/p>\n Nothing in these terms and conditions excludes or restricts Her Utility\u2019s liability for death or personal injury resulting from any negligence or fraud on the part of Her Utility.<\/p>\n Every effort has been made to ensure that these terms and conditions adhere strictly with the relevant legal provisions.\u00a0 However, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions.\u00a0 This term shall apply only within jurisdictions where a particular term is illegal.<\/p>\n In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless expressly stated otherwise.<\/p>\n These terms and conditions and the relationship between you and Her Utility shall be governed by and construed in accordance with the Law of England and Wales and Her Utility and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":" [vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_image=”6291″ bg_position=”left top” bg_repeat=”no-repeat” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none”…<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/herutility.co.uk\/wp-json\/wp\/v2\/pages\/6228"}],"collection":[{"href":"https:\/\/herutility.co.uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/herutility.co.uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/herutility.co.uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/herutility.co.uk\/wp-json\/wp\/v2\/comments?post=6228"}],"version-history":[{"count":9,"href":"https:\/\/herutility.co.uk\/wp-json\/wp\/v2\/pages\/6228\/revisions"}],"predecessor-version":[{"id":6462,"href":"https:\/\/herutility.co.uk\/wp-json\/wp\/v2\/pages\/6228\/revisions\/6462"}],"wp:attachment":[{"href":"https:\/\/herutility.co.uk\/wp-json\/wp\/v2\/media?parent=6228"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}General Provisions<\/h2>\n
Linking to and from this Website<\/h2>\n
Privacy<\/h2>\n
Disclaimers<\/h2>\n
Availability of the Web Site<\/h2>\n
Price Comparison\/Switching Service<\/h2>\n
\n
Limitation of Liability<\/h2>\n
Previous Terms and Conditions<\/h2>\n
Law and Jurisdiction<\/h2>\n